![]() In best case scenarios, MSPs are able to identify and solve issues before the client even realizes there’s a problem. These tickets are often classified based on severity, problem type, etc., helping the MSP prioritize and identify critical vs. When one of these agents detects a problem on the machine it’s monitoring, an alert (or “ticket”) is created and sent to the MSP, prompting them to take whatever action is needed to resolve the problem. ![]() This gives the MSP insight into client networks, provides the ability to keep machines maintained and up-to-date, and proactively stay ahead of issues and resolve them remotely – without the need to go out to a client’s office. These agents then feed information about machine health and status back to the MSP. ![]() To deploy RMM, a small footprint often called an “agent” is installed on client workstations, servers, mobile devices, and other endpoints. This is also now known as or referred to as remote IT management. Remote monitoring management (RMM), also known as network management, is a type of platform designed to help managed IT service providers (MSPs) remotely and proactively monitor client endpoints, networks and computers.
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